Shipping Policy

Thank you for shopping with Kmatee Skincare Solutions. This Shipping Policy explains how we process and deliver orders placed through our website kmatee.com.

1. Order Processing

All orders are processed within 1–2 business days after confirmation. Orders are not shipped or delivered on Sundays or public holidays. If we experience a high volume of orders, processing times may be slightly delayed.

2. Shipping Locations

Kmatee Skincare Solutions currently delivers across Pakistan. Delivery availability may vary depending on your city or region.

3. Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is:

• Major Cities: 2–4 business days
• Other Areas: 3–6 business days

Please note that delivery times are estimates and may vary due to courier services, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges will be calculated and displayed at checkout before you complete your purchase. Occasionally, we may offer free shipping promotions on selected products or order amounts.

5. Order Tracking

Once your order is shipped, you may receive a confirmation message or email with tracking information so you can monitor your delivery status.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Kmatee Skincare Solutions will not be responsible for delivery issues caused by incorrect or incomplete addresses.

7. Delayed or Lost Packages

If your order is delayed or you believe it may be lost, please contact our support team through kmatee.com. We will work with the courier service to resolve the issue as quickly as possible.

8. Damaged Packages

If your order arrives damaged, please contact us within 3 days of delivery with photos of the damaged package and product so we can assist you with a replacement or refund according to our Return & Refund Policy.

9. Contact Us

If you have any questions about shipping or delivery, please contact us through our website kmatee.com.

Thank you for choosing Kmatee Skincare Solutions.