Return & Refund Policy

Thank you for shopping at Kmatee Skincare Solutions. We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns and refunds are handled for products purchased through our website.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery.
• The return request is made within 3 days of receiving the product.
• The product must be unused, unopened, and in its original packaging.

For hygiene and safety reasons, we cannot accept returns for opened or used skincare and cosmetic products unless they arrive damaged or defective.

2. Return Request Process

If you receive a damaged or incorrect item, please contact us within 3 days of delivery with the following details:

• Order number
• Product name
• Clear photos of the damaged or incorrect item

Once we review your request, our team will guide you through the return or replacement process.

3. Refunds

If your return is approved, you may be eligible for one of the following:

• Replacement of the product, or
• Refund of the purchase amount

Refunds will be processed using the original payment method where possible.

4. Non-Returnable Items

The following items cannot be returned:

• Used or opened skincare and cosmetic products
• Products damaged due to misuse or improper handling
• Items returned after the allowed return period

5. Shipping Costs

• If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping cost.
• If the return is requested for other reasons, the customer may be responsible for return shipping fees.

6. Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again.
2. Contact your payment provider or bank, as processing times may vary.
3. If you still have not received your refund, please contact our support team.

7. Contact Us

For return or refund requests, please contact us through our website kmatee.com and include your order details.

We appreciate your trust in Kmatee Skincare Solutions and are committed to providing quality skincare products and excellent customer service.